VNNOC Operation Tasks

1. Trouble Ticket Handling

2. Network Monitoring

3. Storage Monitoring

4. P&L Monitoring

5. Supplier Upload Rate

Email / Skype handling: 24/7

Network Monitoring: read Here

P&L Monitoring: Hourly - If the loss is >= $5, please refer to Here to contact us immediately.

Storage Monitoring: please contact SMS Team immediately when it hit 75%

Escalation Diagram